Return policy

Return policy
If you have received the wrong items or the items you have received are faulty, please send an email to email adjust to own to discuss further.

If you are not satisfied with the goods received, you can return them to us within 14 days of receipt, provided they are in original and saleable condition.

Once returned, you are entitled to a full refund, which does not include the cost of return shipping. We cannot refund or exchange items that appear to have been used, opened, or are not in original condition.

Return Terms and Guidelines:

All returned items must be unused, unopened and with original plastic packaging. We are not responsible for the cost of returning items. Please ensure that all returned items are properly packed so that they are not damaged in the post. Please ensure that all return packages are sent using a trackable, insured service, as we cannot take responsibility for items damaged or lost in return transport. Make sure the return form is approved - without approval, this may result in your return not being processed.

Easy returns in three simple steps:

Step 1: Request return details via the contact form below. Please provide your order number, email address and reason for return.

Step 2: Send your order Send the items to the return address. Make sure you provide the parcel with a Track and Trace code. As the sender, you are responsible and we don't want any misunderstandings.

Step 3: Receive the purchase amount in your bank account Once we have received the parcel, we will make sure that the purchase amount is back in your bank account within five working days.

info@holyones.nl